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Outsourcing in the Banking Industry is Stuck in the ’90s
By Marc Liebman, Market Director, Alsbridge, Inc. , David Mitchell, Managing Consultant, Alsbridge, Inc.


The general IT outsourcing marketplace has matured rapidly over the past 15 years, moving from a world of large, all-encompassing outsourcing agreements, to a world of relatively standard approaches to services, service levels and pricing that are common and benchmarkable around the world. Unfortunately, outsourcing in the banking industry has not matured in the same fashion.

This white paper explores the current state of IT and operations outsourcing in the banking industry, including specific examples from three recent outsourcing assessments that illustrate real opportunities for moving outsourcing in the banking industry into the 21st century.

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