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The Practitioner’s Guide to Shared Services and BPO - Vol. 1
By Alsbridge, Inc.

"From an economic perspective, a business case details the associated costs and benefits (both quantifiable and non-quantifiable) of the proposed solution."

Volume 1 is the first of a series of Guidelines for Shared Services and Business Process Outsourcing (BPO) developed by Alsbridge to reflect a shared understanding of good practice in developing a business case, organizational design, change management, SLAs and service levels, charging and benchmarking.

This white paper provides guidance on business cases for organizations contemplating a Shared Service or BPO initiative. It can be read straight through, as an introduction or overview, or used on a section by section basis as appropriate. Sections include an outline of the fundamentals of business case design, a description of the points in the Shared Services and BPO life cycle when business case activity is required, and details on the contents of a business case.

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