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Five Steps to Establishing Effective Service Level Agreements Using ITIL V3
By David England, Managing Consultant, Alsbridge, Inc. , Mike McGarry, Managing Consultant, Alsbridge, Inc.

Organizations can utilize the ITIL®V3 framework to create SLAs that will eliminate ambiguity, avoid unnecessary service contracting expenses and improve the customer service experience. Here are the five key steps to developing effective service level agreements.

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