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Benchmarking in Outsourcing: Keys to Driving Long-Term Value

Category:   Benchmarking  IT Infrastructure & Applications  Finance & Accounting Services...

Benchmarking in outsourcing has experienced significant changes in its relatively brief history evolving from a single-focused pricing comparison into a richer, broader array of tools that both buyers and providers can use to improve the process, the relationship and ultimately the outcomes.

This white paper covers a spectrum of benchmarking activities that can drive significant returns in performance, cost reduction, innovation, injection of industry best practices and continuous process improvement.

There’s no question that any benchmarking effort takes a real commitment in time and expense, however the benefits are almost infinite.

Effectively Blueprinting Your Vendor Management Office

Category:   Transition & Governance  IT Infrastructure & Applications  Business Processes...

Although organizations have been establishing Vendor Management Offices (VMOs) to facilitate their ITO arrangements for many years, few succeed in effectively running their outsourcing activities as a business.

The problem is that there are no industry standard reference models available to help address the unique challenges associated with managing these complex relationships.

This white paper explores elements found in organizations that have developed mature vendor management practices and highlights the framework and associated processes they apply in order to deliver value to their business constituents.

How to Build a Performance-Based F&A Outsourcing Contract

Category:   Strategy & Business Case  Transition & Governance  Benchmarking...

Sound statements of work, service level agreements, resource units and governance are critical components of a sustainable F&A outsourcing relationship. Properly constructed and linked together they form the basis for a performance-based deal.

However, the details and work associated with structuring these are complex. This white paper discusses the four key steps to include in your sourcing strategy in order to create a solid foundation for a sustainable provider relationship.

Remote Infrastructure Management Comes of Age

Category:   Strategy & Business Case  Transition & Governance  IT Infrastructure & Applications...

As firms scour the landscape for ways to maintain their competitive edge, more and more emphasis is being placed on wringing out costs and adding value to the IT spend. Remote Infrastructure Management (RIM) is recognized as one of the most significant value drivers in IT outsourcing today.

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