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Five Steps to Establishing Effective Service Level Agreements Using ITIL V3

Category:   Strategy  Applications  Data Center...

Organizations can utilize the ITILŪV3 framework to create SLAs that will eliminate ambiguity, avoid unnecessary service contracting expenses and improve the customer service experience. Here are the five key steps to developing effective service level agreements.

Sourcing 101: Initial Checklist and Readiness Assessment

Category:   Strategy  Applications  Data Center...

Based on your "readiness," does your team (leadership, staff and associated stakeholders) have the discipline, experience and time to properly begin as well as finish your sourcing initiative?

A Business Case the CFO Understands

Category:   Business Case  Applications  Data Center...

In today’s business climate, every organization is looking for ways to save money and improve the company profit margins. Since the objective is often to save money and increase profitability, the CFO is a key stakeholder in these engagements and will require a business case that explains all aspects of the opportunity.

Why Hire a Sourcing Advisor

Category:   Strategy  Applications  Data Center...

It is vital to ensure the efficient and successful execution of outsourcing or shared services arrangements - and for that you may need help. An advisor can coach and help navigate the many steps it takes to reach the mutual trust and commitment necessary for long-term success.

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