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Outsourcing 2010: What Are Your Competitors Buying?

Category:   Strategy  Business Case  Applications...

As the economic slump begins shifting slowly in a positive direction, it is vitally important for potential outsourcing and shared services clients to understand trends in the industry and the factors that impact service offerings, contract structure and of course, pricing.

Remote Infrastructure Management Comes of Age

Category:   Strategy  Business Case  Transition & Governance...

As firms scour the landscape for ways to maintain their competitive edge, more and more emphasis is being placed on wringing out costs and adding value to the IT spend. Remote infrastructure management (RIM) is recognized as one of the most significant value drivers in IT outsourcing today.

Benchmarking for Success: Optimizing Your Outsourcing Contract in Uncertain Times

Category:   Benchmarking  Applications  Data Center...

Management and corporate leaders everywhere continue to seek out ways to create value during these tumultuous economic times. Companies that are thriving in the current economic climate are doing so because they constantly manage their outsourcing relationships and the many forces that continually change the delivery of services, impact the cost of delivery performance, and warrant benchmarking. This white paper covers those key areas that require benchmarking in order to optimize your outsourcing contract.

How Staffing Analysis Drives Sourcing Strategy

Category:   Strategy  Transition & Governance  Applications...

This white paper is about analyzing labor costs when evaluating your IT sourcing strategy. At the heart of the matter is the question of staffing, which arguably represents the most significant cost-savings component and unquestionably has the most impact on the management team making the decision. The goal of this paper is to provide an overview of the process and models used to capture the staffing information to make informed decisions regarding an organization's retained vs. outsourced staff.

This entails assessing current staffing and the proposed provider staffing (Staffing Assessment) and evaluating provider pricing against the market (Price Evaluation). By no means does this analysis constitute the only important segment of the procurement process. However, without a clear and convincing staffing solution and compelling financial proposal, it is doubtful that a decision to outsource would be concluded.

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