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Outsourcing Provider Selection: 6 Questions to Ask

eNews | Category:   Provider Selection  Negotiations / Renegotiations  Transition & Governance...

When you get to the end of the provider evaluation process in outsourcing, you need to focus on the provider's most important and fundamental qualities to determine which provider to choose going forward. This article reviews six key questions to ask before you sign the dotted line with your chosen provider - key questions that can determine your joint success or failure moving forward.

Outsourcing Strategy: How to Make Your Business Case

White Paper | Category:   Transition & Governance  IT Infrastructure & Applications  Finance & Accounting Services...

Picture this...your CFO walks into your office 18 months after you signed your first outsourcing contract and asks, "What happened to the savings you promised when we went into this outsourcing arrangement?"

To ensure you have the right answer for the CFO, you should anticipate any potential changes in your business case by proactively asking the following 13 insightful questions.

The Importance of Governance in Outsourcing

eNews | Category:   Transition & Governance  IT Infrastructure & Applications  Finance & Accounting Services...

Too often, there is little attention paid to defining the right governance structure that will allow both the client and provider to manage the new outsourcing relationship. Unfortunately, a lack of proper governance can quickly lead to missed deliverables and certainly to missed expectations.

This article documents the importance of a solid governance structure in IT outsourcing agreements.

VMO and The Attack of Shadow IT Organizations

eNews | Category:   Strategy & Business Case  Transition & Governance  IT Infrastructure & Applications...

Alsbridge Inc., recently initiated a study of its customers who had executed outsourcing deals to determine what makes the critical difference between realizing the projected ROI and coming up short.

Results of the study showed early introduction of a Vendor Management Office (VMO)combined with critical change management and communications initiatives are keys to ROI realization in outsourcing.

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