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Offshore Players Drive Desktop Prices to New Lows

eNews | Category:   Benchmarking  IT Infrastructure & Applications

In recent deal pricing, ProBenchmark has seen pricing per desktop, inclusive of IMAC activity, as low as $20 to $24/month per supported device. Using ProBenchmark's Full Service Desktop Configuration a U.S .onshore solution price ranges from $54 to $70 according to our models. What can explain this huge gap in pricing? We believe there are several forces that have converged to bring desktop prices to new lows including the global economic slowdown and the increased competition of aggressive offshore players in the U.S.

Read this article to learn more about why buyers of desktop services must be cautious, which factors impact desktop pricing, and how to evaluate all the components of your desktop service.

How to Communicate Change in the Sourcing Environment

eNews | Category:   Transition & Governance  IT Infrastructure & Applications  Finance & Accounting Services...

Communication is a powerful tool, especially during a business change. In this interview with Elizabeth Gordon-Pugh, senior manager for Alsbridge, plc., she discusses how to communicate change during a sourcing initiative. Effective communication can mean the difference between a successful transition and positive perceptions of the organization, or a plethora of challenges which might include retention and motivation issues, sub-optimal knowledge transfer, bad press, damaged labor and community relations, or long term reputational harm to the organization and the key players involved.

So, why communicate? Gordon-Pugh uses her knowledge and expertise to answer this vital question and explain where your organization should start, what you should say to your stakeholders, when to communicate, how to communicate change, and how to avoid the common pitfalls of communication.

The Truth about the Three R’s of Outsourcing: Repatriate, Re-compete or Renegotiate?

White Paper | Category:   Negotiations / Renegotiations  IT Infrastructure & Applications  Outsourcing

In June 2011 I was interviewing the COO of a California-based bank as part of an application strategy engagement. At the end of the conversation, he asked if Alsbridge had any data on the number of contracts in which the client repatriated all of the services.

My answer was, "Off hand I don't know, but I will find out."

After asking several fellow consultants, I found little or no useful data that would provide a fact-based answer. So, I started digging.

The facts uncovered several "AH HA's!" about the keys to success in outsourcing and the truth about the three R's of outsourcing.

Beating the Benchmark Clause

White Paper | Category:   Benchmarking  IT Infrastructure & Applications  Finance & Accounting Services...

Benchmark clauses have long been included in outsourcing contracts as a way to ensure the agreement remains competitive over time.  The clause, when written and executed properly, ensures that the vendor's services and price remain competitive over the term of the deal.  This allows for clients and vendors to sign longer term contracts, thereby creating greater relationship stability for both the client and the vendor.

When structured properly, a third-party clause provides clients with a unilateral right to test the contract against the market to ensure that it is competitive. A third-party benchmark clause, whether executed or not, helps to ensure the agreement remains competitive over time.

So what should be contained in a benchmark clause? This research paper includes considerations for benchmark best practices that have stood the test of time and are critical to vendors and clients alike. These recommendations based on Alsbridge's extensive experience will ensure a benchmark clause provides the upmost value.

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