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Baselining Services - The Missing Link In Outsourcing

eNews | Category:   Strategy & Business Case  RFP Development  IT Infrastructure & Applications...

Outsourcing deals are almost always based on a simple premise - the outsourcing supplier will deliver the client a service which is better than they currently have, and/or which is cheaper. This almost goes without saying. In normal circumstances why would any client organisation outsource if one or other, if not both, of those statements applied?

From the Practitioner's Desk: Sustainable Outsourcing Contracts Require a Resource Baseline

eNews | Category:   Strategy & Business Case  RFP Development  Negotiations / Renegotiations...

Successful multi-year Outsourcing contracts are sustainable to the degree that certain attributes of the agreement, such as clarity and flexibility, are achievable by both parties. This article explores, from a practitioner's viewpoint, one method that contributes to such sustaining attributes: the Resource Baseline.

New Year Wish List for the Outsourcing Industry

eNews | Category:   RFP Development  Provider Selection  Negotiations / Renegotiations...

Now is the time to be reflecting on the achievements and disappointments of 2006, and to look forward to the opportunities to come in 2007. So, in keeping with the season, I have set out below my top ten outsourcing wishes for the New Year - with a hope that they be adopted as New Year resolutions by all the industry players!

The Future of HR is About Measuring ROI

eNews | Category:   RFP Development  Provider Selection  HR Services...

The HR function has always been plagued by its inability to demonstrate a return on investment. Rarely taken seriously, for decades HR executives have been working to earn "a place at the table". It would no doubt be difficult to find a CEO today who doesn't acknowledge the value of people, because they intuitively understand that effective people policies and practices are good for business. Conversely, you can find many who still don't recognize the value of the HR function itself.

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