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The Role of Benchmarking in Outsourcing

White Paper | Category:   Benchmarking  IT Infrastructure & Applications  Business Processes...

With increasing economic uncertainty comes increasing pressure to evaluate and make the most of your outsourcing options, both from a business and an information technology perspective.

More and more benchmarking is becoming recognized as a management discipline for driving external cost-efficiency and ensuring benefits from sourcing operational activities are delivered to efficient, or specialized providers.

This white paper discusses how benchmarking can be an effective tool in an environment where requirements are constantly changing, returns are required sooner rather than later and there are ever more options for selective sourcing.

Innovation in Outsourcing: The WOW! Factor

eNews | Category:   Strategy & Business Case  Benchmarking  IT Infrastructure & Applications...

In our work with the client-side users of outsourcing, the most common complaint we hear is that the supplier hasn't brought any "innovation" to the party. They have delivered, by and large, on what they committed to delivering (i.e. the KPIs are green, the price is fair, the relationship is ok), but they haven't delivered what was expected - some sort of best practice/added value/new thinking/business improvement which would provide the "WOW" factor.

The RFP Pricing Template: A Tool for Provider Selection, Negotiations and Contract Management

eNews | Category:   RFP Development  Provider Selection  Negotiations / Renegotiations...

RFPs are issued to providers to acquire a better understanding of their core competencies, solution delivery and willingness to commit to a substantive business relationship. Failure to properly integrate the pricing template into the RFP and align it with the market significantly increases the chances of an overly extended RFP process and a confused business relationship in the future with the provider

Trends in Benchmarking: The Faster, Better, Lower Cost IT Benchmark

eSeminar | Category:   Benchmarking  IT Infrastructure & Applications  Outsourcing

1 attendee will win a free Benchmark! To improve margins and drive results, you need to get more for your money. More services, more innovation, more information. Think benchmarking is too expensive or painful to get the information you need when you need it?

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