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Vendor Relationship Management: The Next Wave in Strategic Sourcing


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As sourcing consultants we are often asked, "What is the next wave of strategies for sustaining cost reductions and driving efficiencies in an intensifying and competitive business environment?" The answer is in how companies are addressing vendor relationship management and creating incentives that better leverage the capabilities of their current providers.

This webinar will discuss new vendor relationship management and service management environments, the challenges of improving vendor relations already under duress, and tools and methods for putting troubled vendor relationships back on track. We will also discuss processes for extracting increased value from vendors, as well as best practices in vendor relationship management that leading edge companies are already applying in order to deliver maximum value from their multi-sourcing provider base.

Attendees will gain ideas for effective vendor relationship management including:

• Creating fact-based discussions between clients and providers that address performance issues
• Defining joint innovation opportunities
• Creating incentives for improved provider performance