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Demonstrating Results and Relationships Can Build Success
By Charles Rosenfield, Senior Consultant, Alsbridge, Inc.

Often times outsourcing provider companies are extremely focused on lowering costs by moving operations off-shore, leveraging purchasing power, and proposing innovation, but they are challenged when it comes to sustaining a relationship with the client after the agreement is signed. This usually stems from an initial scramble to achieve a successful transition of services and a failure on the part of both parties to realize the importance of building a relationship throughout the process.

This article demonstrates how communicating results throughout the sourcing process and taking the time and effort necessary to build a relationship and can be mutually beneficial to both the client and the service provider.

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