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Renegotiating Service Levels 201: An Expanded View
By David Mitchell, Senior Consultant, Alsbridge, Inc.

The ability to renegotiate mutually beneficial service levels is the key to building a successful outsourcing relationship.

This article expands upon How to Renegotiate Service Levels 101: Getting Back to the Basics, summarizes the intent of SLAs, and explains key concepts used to manage a provider’s performance.

It is only through the right balance of each component that an effective SLA can be developed.

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