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Monsoon Season for BPO: An Updated Weather Report about Outsourcing's Near-Term Future
By Ben Trowbridge, CEO, Alsbridge, Inc.

During the heat of the August monsoon, I traveled to New Delhi to speak at the NASSCOM BPO Strategy Summit. The sights, smells and intensity of India never cease to amaze and delight me. I speak at conferences all over the world including world-class events hosted by Sourcing Interests Group (SIG) and IAOP. All three organizations are doing great work for their memberships on both the buy and sell side of the outsourcing transaction. Here are my observations from this interesting event in New Delhi; they are a guide to today and a prediction for tomorrow.

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