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Innovation in Outsourcing: The WOW! Factor
By Alsbridge, Inc.

In our work with the client-side users of outsourcing, the most common complaint we hear is that the supplier hasn't brought any "innovation" to the party. They have delivered, by and large, on what they committed to delivering (i.e. the KPIs are green, the price is fair, the relationship is ok), but they haven't delivered what was expected - some sort of best practice/added value/new thinking/business improvement which would provide the "WOW" factor.

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