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Are Benchmarking Clauses in Outsourcing Contracts Worth the Effort?
By Rick Simmonds, Partner, Alsbridge Plc

Anyone who has negotiated an outsourcing contract knows that one of the most contentious issues tends to be the benchmarking clause. How often should the price and service be benchmarked? By whom should it be done? Against what data should performance be compared? Who will pay for the market comparison?

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