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Baselining Services - The Missing Link In Outsourcing
By Tim Lloyd, Partner, Alsbridge Plc

Outsourcing deals are almost always based on a simple premise - the outsourcing supplier will deliver the client a service which is better than they currently have, and/or which is cheaper. This almost goes without saying. In normal circumstances why would any client organisation outsource if one or other, if not both, of those statements applied?

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