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Renegotiating Service Levels 101: Back to the Basics

Category:   Negotiations / Renegotiations  IT Infrastructure & Applications  Outsourcing

The key to building a successful outsourcing relationship is being able to negotiate mutually beneficial services levels. Whether you are negotiating a sourcing contract for the first time or renegotiating the service levels of an existing contract, there are some basic guiding principles you should use.

5 Keys to Getting a High ROI from Provider Site Visits

Category:   Provider Selection  IT Infrastructure & Applications  Finance & Accounting Services...

One of the many steps in provider selection and evaluation for large outsourcing deals is visiting the vendor at one or more of their locations. When done correctly, the value and experience gained from a site visit is well worth the investment in time it takes to plan and execute the visit.

This article offers tips and hints to make the most of your provider site visits...

Get Rid of Sourcing Value Leakage Once and For All

Category:   Strategy & Business Case  IT Infrastructure & Applications  Outsourcing...

If you had to guess, what would you say are the top two complaints made in the first years after entering into an outsourcing arrangement?

This article addresses the early stages of an organization noting key essentials to be addressed prior to and during transition the transition phase in order to prevent value leakage and create a foundation that fosters continuous forward movement during the steady state of a sourcing relationship.

Monsoon Season for BPO: An Updated Weather Report about Outsourcing's Near-Term Future

Category:   Strategy & Business Case  Provider Selection  IT Infrastructure & Applications...

During the heat of the August monsoon, I traveled to New Delhi to speak at the NASSCOM BPO Strategy Summit. The sights, smells and intensity of India never cease to amaze and delight me. I speak at conferences all over the world including world-class events hosted by Sourcing Interests Group (SIG) and IAOP. All three organizations are doing great work for their memberships on both the buy and sell side of the outsourcing transaction. Here are my observations from this interesting event in New Delhi; they are a guide to today and a prediction for tomorrow.

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