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An Industry in Transition - Sourcing Lessons Learned

Category:   Strategy & Business Case  Transition & Governance  IT Infrastructure & Applications...

In 1997 the residential mortgage market reached a milestone that many brokers, correspondents, and originators never thought would be exceeded. These residential mortgages jumped to nearly $4 trillion in unpaid valuation.

Can a Finance (or HR) Shared Service Centre really add value?

Category:   Strategy & Business Case  Finance & Accounting Services  Shared Services

More and more organisations are looking at implementing shared services for Finance and HR. The trend began over ten years ago, and we have seen waves of activity. First a few private sector companies (typically US multinationals) took the plunge.

New Year Wish List for the Outsourcing Industry

Category:   RFP Development  Provider Selection  Negotiations / Renegotiations...

Now is the time to be reflecting on the achievements and disappointments of 2006, and to look forward to the opportunities to come in 2007. So, in keeping with the season, I have set out below my top ten outsourcing wishes for the New Year - with a hope that they be adopted as New Year resolutions by all the industry players!

Why Business Process Outsourcing Deals Take Time

Category:   Provider Selection  Transition & Governance  IT Infrastructure & Applications...

Q: What is the typical time frame for a BPO contract? TL:When presented with a five month time line to a Business Process Outsourcing (BPO) contract, and a further three months to the first offshore go-live, a recent client complained that it was too long, noting that he could close an acquisition quicker than that! This is a common reaction from business leaders.

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