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Handbook for Defining Service Level Requirements

Category:   Transition & Governance  IT Infrastructure & Applications  Outsourcing

This handbook, although basic in nature, provides a framework to evaluate the service levels you are currently using or are developing as part of a sourcing contract negotiation.

Renegotiating Service Levels 201: An Expanded View

Category:   Negotiations / Renegotiations  Outsourcing

The ability to renegotiate mutually beneficial service levels is the key to building a successful outsourcing relationship.

This article expands upon How to Renegotiate Service Levels 101: Getting Back to the Basics, summarizes the intent of SLAs, and explains key concepts used to manage a provider's performance.

It is only through the right balance of each component that an effective SLA can be developed.

Renegotiations...Got Advisor?

Category:   Negotiations / Renegotiations  IT Infrastructure & Applications  Outsourcing

As is the case for any contract agreement, as the contract nears its expiry date, the terms of the contract must be revisited, but there are several options to consider.

This article addresses the need for advisory support in contract renegotiation and the importance of bringing an agreement to “market,” instead of getting “ever-greened” with a simple extension approach.

Outsourcing Contracts: Renew, Renegotiate or Rebid?

Category:   Strategy & Business Case  Negotiations / Renegotiations  Outsourcing

So, your outsourcing agreement is coming to an end. What do you do now? Renegotiating a contract or initiating a competitive procurement is not what most CIOs look forward to, but it may be a mistake to just renew the existing agreement without looking into all of your options.

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