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Shared Services to Outsourcing - What Drives The Change?

Category:   Strategy & Business Case  Transition & Governance  IT Infrastructure & Applications...

Are we ever going to see a backlash against outsourcing? It seems that the market has been predicting a backlash against outsourcing for a long time now, but we are still waiting to see it happen.

SLAs / KPIs / OLAs

Category:   Transition & Governance  IT Infrastructure & Applications  Finance & Accounting Services...

Irreversible breakdown in relations, loss of reputation, financial penalties, services taken back in house and termination of contract. These are just some of the outcomes can occur when clients and service providers agree to poorly worded, unclear and unfair Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Bankruptcy as a Driver for Finance Outsourcing?

Category:   Strategy & Business Case  IT Infrastructure & Applications  Outsourcing

FAO Research Observation: The utilization of outsourcing as an operational alternative took on a whole new meaning in the Finance domain last week when, for the first time to the knowledge of FAO Research, a company announced its intent to outsource Finance functions as part of its bankruptcy reorganization plans.

Driving Performance through Service Levels

Category:   Transition & Governance  IT Infrastructure & Applications  Finance & Accounting Services...

Service levels are one of the key contractual protections for purchasers of outsourced services, whether they are information technology services or business process or "back office" services.

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