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Answer These 10 Questions Before You Insource

Category:   Strategy  Applications  Data Center...

If you are currently outsourcing your IT operations, there are several reasons why it may be beneficial to evaluate the option of bringing all IT services back in-house. However, before making the final decision to insource, make certain you have explored these 10 high-level questions.

Outsourcing 2.0: Why You Must Renegotiate Your Outsourcing Agreement

Category:   Strategy  Contract Negotiations  Applications...

With many buyer companies on their second or third outsourcing deals, the current generation of outsourcing has been dubbed: Outsourcing 2.0. However, many aspects of outsourcing arrangements, including legal provisions, need to be reviewed every few years to determine if they are still "in-market."

Every effort should be made to renegotiate specific provisions as the consequences to the buyer company could be devastating. This article lists six pertinent reasons why you must renegotiate your outsourcing agreement.

Warning Signs Part II: Is Your Outsourcing Agreement in Trouble?

Category:   Contract Negotiations  Transition & Governance  Benchmarking...

In our previous eNewsletter, we described the first six warning signs to look for when assessing the current state of your outsourcing agreement, this article is part II of that series. Each of these points below can indicate that it’s time to take some sort of corrective action. By understanding and acting on these warning signs early, you can maximize your upside opportunities and minimize any negative impact and value leakage.

Demonstrating Results and Relationships Can Build Success

Category:   Strategy  Applications  Data Center...

Often times outsourcing provider companies are extremely focused on lowering costs by moving operations off-shore, leveraging purchasing power, and proposing innovation, but they are challenged when it comes to sustaining a relationship with the client after the agreement is signed. This usually stems from an initial scramble to achieve a successful transition of services and a failure on the part of both parties to realize the importance of building a relationship throughout the process.

This article demonstrates how communicating results throughout the sourcing process and taking the time and effort necessary to build a relationship and can be mutually beneficial to both the client and the service provider.

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