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Avoid the Leading Cause of Sourcing Underperformance

Category:   Strategy  Transition & Governance  Applications...

Case studies demonstrate that immature vendor management structures are a leading cause for sourcing underperformance. This article addresses how executives avoid the challenges of underperformance due to immature vendor management.

How to Reduce Your Applications Support Costs

Category:   Strategy  Business Case  Provider Selection...

Although it is becoming progressively more costly and complex to keep business-critical applications up and running in-house, some companies have been able to reduce their applications support costs by about 40% over a three to five year period. This article outlines the cost savings that can be achieved through applications management outsourcing.

Sourcing Models: What Every CIO Must Know

Category:   Strategy  Business Case  Transition & Governance...

Financial analysis of the business case is the most critical step in any outsourcing decision. Unfortunately, sourcing models can easily be manipulated to reflect the bias of the person doing the calculation. CIO's should not just look at the analysis as presented, but asks questions to better understand how the models were calculated, what baselines and assumptions were used, and the bias of the person doing the modeling to ensure that an accurate representation of the different scenarios is being presented.

Incentivize Your Provider to Reach Higher Service Levels

Category:   Strategy  Applications  Data Center...

The implementation of service levels and service level credits has been around since the dawn of outsourcing agreements. However, in more recent years, the concept of increased impact service levels has started becoming more widely used. Learn how this new model is incentivizing service providers to reach higher service levels.

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