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How to Renegotiate Service Levels 101: Back to the Basics

Category:   Applications  Data Center  Network Management...

The key to building a successful outsourcing relationship is being able to negotiate mutually beneficial services levels. Whether you are negotiating a sourcing contract for the first time or renegotiating the service levels of an existing contract, there are some basic guiding principles you should use.

Is Your Provider Ready to Take on Your Work?

Category:   Strategy  Provider Selection  Transition & Governance...

Timing is a critical factor in your decision to outsource but have you considered whether the timing is right for the provider to take on your work?

The Undocumented Benefits of IT Outsourcing

Category:   Strategy  Business Case  Applications...

There are several significant benefits of working with a top-tier service provider that may not be obvious at the beginning of your outsourcing relationship. However, recognizing and applying dedicated focus towards these “undocumented benefits” can pay important dividends over the upcoming years.

7 Best Practices for Renegotiating your Contract

Category:   Strategy  Provider Selection  Contract Negotiations...

Despite the maturity of outsourcing practices, a surprising number of outsourcing contracts are poorly negotiated, leading to outsourcing relationships that do not provide benefit to either the client or the provider. This article outlines some key success factors in negotiating (or renegotiating) your outsourcing contracts that can help your firm avoid or recover success from an unsuccessful outsourcing relationship.

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