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Outsourcing to the Philippines: Is it Time?

Category:   Strategy  Business Case  Provider Selection...

Over the past decade BPO and software development services have quietly begun to build momentum in the Philippines. Is it time for you to begin taking advantage of the outsourcing and shared services opportunities in the Philippines?

If you are looking at outsourcing and shared services from a call center perspective regardless of whether you want to set up a call center or find a solid provider, the answer is yes and has been for several years.

This article highlights the reasons why the Philippines are a prime location for BPO services.

RFP Development: Setting Successful Governance Requirements

Category:   RFP Development  Applications  Data Center...

A robust governance model must be in place in order for an outsourcing relationship to successfully deliver on its objectives. However, understanding how to set up the components of a governance model within the RFP can be a challenge.

Demisting the Fog of Outsourcing Results

Category:   Business Case  Transition & Governance  Benchmarking...

One of the most challenging evaluations of success is the ability to measure the financial success of an outsourcing agreement. This challenge can only be described as "The Fog of Outsourcing Results."

The Fog of Outsourcing Results is not an original concept. In fact, almost all organizations fall into it. We use the concept in this article as a comparison to the "The Fog of War", which is a term used to describe the level of ambiguity in situational awareness experienced by participants in military operations.

In short, whether you are developing a military strategy or a sourcing agreement, the probability of successfully executing even the best laid plans decreases once the first shot occurs. Demisting the Fog of Outsourcing Results starts with understanding how you got there.

Renegotiating Service Levels 201: An Expanded View

Category:   Contract Negotiations  Applications  Data Center...

The ability to renegotiate mutually beneficial service levels is the key to building a successful outsourcing relationship.

This article expands upon How to Renegotiate Service Levels 101: Getting Back to the Basics, summarizes the intent of SLAs, and explains key concepts used to manage a provider’s performance.

It is only through the right balance of each component that an effective SLA can be developed.

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